Return Eligibility

• Return window: 7 days from the delivery date.
• Jewelry (excluding earrings) may be tried or briefly worn, but must be returned clean, undamaged, and free of odors, residues, discoloration, or alterations; all components (e.g., stones, charms, clasps) must be intact.
• Earrings are refundable only if unopened and unworn with hygiene seals intact.
  
• Exclusions: Final-sale items, gift cards, and items marked non-returnable.

Exchanges

• Timeline: Exchanges will be processed within 14 days once the returned item is received and passes inspection.
• Stock: Exchange is subject to item availability. If unavailable, we’ll offer a refund instead.
  

Additional Fees

• No restocking/handling fees.
• Return shipping: Customers are responsible for return and exchange shipping fees, or they can choose to include the exchange item in their next order. Original shipping fees (if any) are non-refundable.
  
• Partial returns are refunded for the returned items only.

How to Start a Return or Exchange

1. Email our support team with your order number, photos of the item(s), and your reason for return or exchange. We’ll reply with return instructions and the return address.
   
2. Pack securely: Include all original packaging and accessories.
3. Ship back: Use a trackable service. Please dispatch within 7 days of receiving our reply email.
4. Inspection & processing: We’ll inspect the item(s) upon arrival and proceed with your refund or exchange. Exchanges are processed within 14 days after receipt.

Damaged or Incorrect Items

• If you received a damaged or incorrect item, contact us within 48 hours of delivery with photos. We’ll prioritize a replacement or refund according to your preference.